LifeFone: A 40 Year History
LifeFone is a company with a long history, having entered the business of medical alert systems in 1976. They are perhaps best known for the wide range of options they provide, as they have expanded on the initial standard fall protection to offer a comprehensive coverage for all kinds of scenarios.
To see if LifeFone live up to the hype, read on for a full review of their services…
LifeFone: The Good
- Spouses protected for free with basic service.
- Cancel at any time.
- Lifetime subscriber price guarantee.
- US-based care assistants available 24/7.
- Fully waterproof pendant and wristband provided.
Areas Where LifeFone Excels
LifeFone provide a huge range of features, so you can group together all of your different needs into a package with one company. They offer the following:
- At-home landline with (optional) fall detection
- At-home cellular system that does not require a landline.
- At-home cellular with fall detection; no landline required.
- At-home and on-the-go GPS, with (optional) fall detection.
- At-home and on-the-go GPS, voice in pendant, and (optional) fall detection.
- LifeFone mobile alert for individuals (requires a smartphone)
- LifeFone “Family Guard” for family tracking and monitoring (requires a smartphone per family member)
- LifeFone’s “Complete Home” package. Landline required. As well as medical alert services, also monitors CO gas and provides smoke/fire detection.
Plans are also available featuring the following benefits:
- Medication reminders
- Activity assurance
- Daily “check-in” calls
- GPS location service
LifeFone has clearly put a lot of work into what their customers require, resulting in an impressive array of services and plans.
No equipment or activation charges
This is a huge financial saving and this makes LifeFone a very attractive proposition for those who are cautious of costs.
Equipment range of up to 1,500 feet in any direction
This is a great range that makes LifeFone a good choice for those with large houses, or those who frequently travel.
Summary of The Good:
LifeFone offers a variety of services, so you can pick and choose exactly what you want and need. No startup costs is extremely beneficial, and the equipment seems to be up to the task.
LifeFone: The Bad
- The monitoring center is not CSAA Five Diamond Certified.
- Shipping charges apply on the monthly and quarterly billing options.
- Fall detection has to be activated on some plans rather than being automatically added.
Areas Where LifeFone Could Improve
Huge numbers of packages available
Yes, it’s possible for something to be a benefit and a negative. LifeFone offer so many subscriptions that it can be confusing, especially for seniors-- who, after all, are the target market for this kind of device.
Lack of certification
The fact that the call and monitoring center is not recognized by third-party industry organizations is somewhat troubling, though there are relatively few complaints from disgruntled customers.
Summary of The Bad:
LifeFone has the potential to be confusing for elderly customers, but overall, the downsides are not too severe.
LifeFone: The Bottom Line
LifeFone offers myriad benefits with very few downsides, meaning it receives four stars out of five. If you’re looking for a reliable, comprehensive medical alert system, and you don’t mind reading through all the literature to ensure you choose the best plan for your needs, then LifeFone is a great choice.